1. Introduction
Pillwise ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Pillwise mobile application ("App").
By using Pillwise, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information you provide:
- Email address (for account creation)
- First and last name (optional)
- Medication names, dosages, and schedules
- Medication intake logs
- Symptom and wellbeing notes
- Caregiver relationships
2.2 Information collected automatically:
- Device type and operating system
- App usage data (screens visited, features used)
- Push notification tokens
- Crash reports
2.3 Information we do NOT collect:
- We do not sell your personal data
- We do not use advertising trackers
- We do not share your health data with third parties for marketing
3. How We Use Your Information
We use your information to:
- Provide medication tracking and reminder services
- Send push notifications for medication reminders
- Generate adherence reports
- Enable caregiver monitoring features
- Improve app performance and fix bugs
- Respond to support requests
4. Data Storage and Security
Your data is stored securely on servers located in the European Union (Frankfurt, Germany) using Supabase (PostgreSQL database with encryption at rest and in transit). We implement industry-standard security measures including:
- HTTPS encryption for all data transfers
- Encrypted database storage
- Secure authentication via JWT tokens
- No plain-text password storage
5. Third-Party Services
Pillwise uses the following third-party services:
Supabase (supabase.com) — database and authentication
Privacy Policy: https://supabase.com/privacy
Expo (expo.dev) — push notifications
Privacy Policy: https://expo.dev/privacy
Apple / Google — in-app purchases and app distribution
Apple Privacy Policy: https://www.apple.com/privacy
Google Privacy Policy: https://policies.google.com/privacy
These services may collect information as described in their respective privacy policies. We do not control their data practices.
6. Health Data
Pillwise handles sensitive health information including medication names and intake history. We treat this data with the highest level of care:
- Your health data is only visible to you and caregivers you explicitly invite
- We do not sell, rent, or share your health data with pharmaceutical companies, insurers, or advertisers
- Doctor share links are generated only at your request and can be revoked at any time
- Shared report links expire after 30 days
7. Data Sharing
We do not sell your personal information. We may share data only in these limited cases:
- With caregivers you explicitly invite via the app
- With doctors via share links you generate
- When required by law or legal process
- To protect the rights and safety of our users
8. Data Retention
We retain your data for as long as your account is active. You may request deletion of your account and all associated data at any time by:
- Using the "Delete Account" option in the app (Profile → Delete Account)
- Contacting us at support@pillwise.app
Upon deletion, all your data is permanently removed within 30 days.
9. Children's Privacy
Pillwise is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent and believe your child has provided us with personal information, please contact us at support@pillwise.app.
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Withdraw consent at any time
To exercise these rights, contact us at support@pillwise.app.
11. GDPR (EU Users)
If you are located in the European Union, you have additional rights under GDPR:
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
Our legal basis for processing your data is your consent and the performance of our service contract with you.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via:
- Push notification in the app
- Email to your registered address
Continued use of the app after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, please contact:
Email: support@pillwise.app
Website: https://pillwise.app
Questions about this page? support@pillwise.app